• Support Desk Assistant

    Category
    Information Technology
    Job Location
    US-AR-Fort Smith
    Type
    Regular Part-Time
  • Overview

    Installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides support to employees.

    Responsibilities

    • Provides technical assistance and support for incoming questions and issues related to computer systems, software and hardware.
    • Provides telephone, in-person and online support to end-users.
    • Configures desktop computers, laptops, software, printers, mobile devices and troubleshoots issues that may occur.
    • Creates, removes and maintains user accounts at domain level and within email system.
    • Assists in maintaining and posting of content to company web sites.
    • Maintains comprehensive organization wide hardware and software inventory.
    • Completes software installs and upgrades for standard and non-standard applications.
    • Other duties as assigned.

    Qualifications

    • High school diploma or equivalent.
    • Strong working knowledge of workstations, laptops and printers in a network environment.
    • Strong working knowledge of network topologies and network protocols.
    • Strong computer application skills, in the following; Microsoft Outlook, Microsoft Office, Internet Browsers and Adobe Reader.
    • Ability to build and maintain positive relationships and rapport with internal employees and external associates.
    • Ability to deal with diverse personalities at various levels within and outside the company.
    • Ability to work on multiple projects simultaneously and not be distracted by interruptions.

    EEO Statement

    Area Agency on Aging of Western Arkansas, Inc. is an equal opportunity employer. Area Agency on Aging of Western Arkansas, Inc. hires qualified candidates without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disabilities, military status or unfavorable discharge from military service.

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